I bought my wife the LG Ally last Wednesday (1/12). Today (1/18), she got a pop-up message saying that she could not receive text because the inbox is full. I’ve done a number of trouble-shooting things as listed on a Verizon forum by a Verizon employee. Nothing worked. Now calling Verizon Support to get this remedied.
UPDATE: (7:13 pm) On hold from a Tier-1 representative while being transferred to a Tier-2 representative.
(7:27 pm) After being on hold forever, back to a Tier-1 representative. She’s trying to figure it out.
(7:31pm) Had me reactivate the phone.
(7:34 pm) Received a test text. Phone rebooted itself.
(7:37pm) Had me send a text. Waiting for text to send.
(7:39 pm) After being on the phone for a total of 35:56, she will call me back to see if the text went through.
(7:49 pm) It’s been 10 minutes. Verizon has not called back yet. Test text not received on phone, yet she can text out.
(7:53 pm) Verizon called back. Texts still not being received. Being transferred to Tech Support. Wait time is “very long.”
(7:56 pm) Agent comes back on to tell me she is transferring me now. What was the last 3 minutes of holding for?
(8:05 pm) Still on hold. The messages playing while on hold have started over again. Grr.
(8:17 pm) Finally on the phone with a Tier-2 representative. Had me reprogram the phone again (third time for those keeping track).
(8:30 pm) Text messages coming through after deleting apps, thus freeing up about 30 mb of memory.
(8:40 pm) Off the phone. This call time was 36:41. Total call time was 71:97, or 1 hour, 21 minutes, and 37 seconds. Final solution: free up memory.
Thank you to the Tier-2 representative who was actually able to do something.